Shipping & returns

Last updated 4 November 2026

Delivery

We ship to addresses across Malaysia. The delivery fee and estimated arrival date are confirmed with you on WhatsApp before you pay.

Orders are packed and sent after payment is confirmed. We share a tracking number once your parcel is on its way.

Returns

If you change your mind, contact us within 7 days of receiving your order. Items must be unused, in their original packaging, with no marks on the paddle face or grip.

Return postage for change-of-mind returns is paid by the customer. Refunds are made to your original payment method after we receive and check the item.

Damaged or wrong items

If your order arrives damaged or you received the wrong item, message us on WhatsApp within 48 hours of delivery with photos of the item and packaging. We'll arrange a replacement or refund at no cost to you.

Warranty

Paddles are covered against manufacturing defects (such as core separation or edge-guard failure under normal play) for 3 months from delivery. Wear from normal use, impact against hard surfaces, and heat damage are not covered.

Contact

WhatsApp +60 11-2160 6766 · aetherionpickleball@gmail.com